Who this may help: Care residents, their chosen representatives and people concerned about care or a resident’s rights.
Official information checked Nov 1, 2026. Program staff decide eligibility and access; this guide does not assess care needs.
Start with the route for the concern
Florida’s Long-Term Care Ombudsman Program advocates for residents in nursing homes, assisted living, adult family-care homes and continuing-care communities. Its confidential, free complaint service can help with rights, quality-of-life and care concerns. Call 1-888-831-0404 or use its official information page.
A regulator complaint has a different role. AHCA’s contact page provides facility-complaint routes and 1-888-419-3456. Check whether AHCA regulates the provider and use the route it identifies. Ombudsman confidentiality should not be assumed for every other process.
Keep notices and explain the outcome wanted
Make a factual record of what happened, when and which organization is involved. Include the resident’s wishes and the outcome they want. For a transfer, discharge or coverage notice, read the stated instructions and seek the relevant official help promptly.
Different concerns may belong with a health-professional regulator, a Medicaid plan or an abuse-reporting route. Use the official complaint information to identify the right destination; this guide does not determine a legal deadline or start an appeal.
- Which organization can address this concern?
- Is there a notice, deadline or immediate issue that needs official attention?
- How can the resident participate and receive updates?
Website corrections have a narrower purpose
A Find Care Florida listing correction concerns factual directory information. It is not a care complaint, a safeguarding report or an appeal. Do not send medical records or detailed allegations through a directory enquiry. Use the official routes linked here.