Who this may help: Adults exploring a way to call for help at home or while out.
Official information checked Nov 1, 2026. Program staff decide eligibility and access; this guide does not assess care needs.
A device and a monitored service are different
A button or device may connect to another person or a monitoring service. Ask who supplies it, who installs it, who answers a signal and which responsibilities belong to each organization. Device purchase alone does not establish monitoring.
APD’s PERS service is a program route. The source records do not separately establish each listed business’s device-supply and monitoring role, so those narrower capabilities remain unconfirmed.
- How does the device connect, and will it work in the places I use it?
- What happens during loss of power, mobile signal or internet?
- Who receives an alert, and what happens if I cannot speak?
Review terms and communication needs
Discuss wearing or operating the device, hearing and speech preferences, setup, maintenance and cancellation. Ask for the full equipment, installation and ongoing monitoring costs in writing.
Do not assume automatic fall detection, a guaranteed response time, emergency dispatch or uninterrupted coverage. Confirm the particular product and service with the provider.
Keep emergency planning separate
A personal alarm does not replace a hurricane, evacuation or backup-support plan. Use the county’s official planning routes and discuss equipment continuity with the provider. Do not use a directory enquiry as an emergency request.